Refund Policy
Last Updated: 2026-09-30
Refund Policy Summary
Under Article 5 of the Terms and Article 17(2)(5) of the Korean E-Commerce Act, refunds for digital goods (dataset files) are restricted once the download has started. However, (1) a full refund is given within 7 days of receiving the download link if the download has not started, and (2) confirmed defects (file corruption / SHA-256 mismatch) or data that differs from the product description are replaced or refunded in full within 3 months of delivery.
1. Refund Principle (Digital Goods)
Dataset files on this service are digital content under Article 17(2)(5) of the Korean Act on Consumer Protection in Electronic Commerce (free evaluation samples are provided as required by Article 17(6) and Enforcement Decree Article 21-2). Under Article 5 of the Terms, refunds are restricted once download or provision has started.
2. Full Refund
(a) Cancellation requested within 7 days of the day the download link is sent, before the download starts (before files are received through the download link) — in full. (b) Confirmed defects (file corruption or SHA-256 integrity mismatch) or delivered data that differs from the product description (category content, number of clips, resolution, modalities, label classes) — within 3 months of delivery or within 30 days of the day this became or could have become known. Because of the nature of the data, individual clips are not exchanged or partially replaced; the Company may first offer replacement of the whole order (full re-delivery), and the buyer may choose whole-order replacement or cancellation of the purchase with a full refund. A refund for a defect is always a full refund of the whole order, with no partial (pro-rata) refunds. A buyer who is refunded must delete the data received and all copies and submit a deletion certificate; the Company refunds after confirming the deletion certificate, and the licence to that order’s data ends at that point. (c) Duplicate payment of the same invoice or payment above the invoiced amount (the excess). The refund equals the amount actually paid (including VAT); for a duplicate or excess payment it is the excess.
3. When Refunds Are Restricted
(a) After the file download has started (in whole or in part). Whether a download has started is determined from the Company’s server download records; a failed transfer is not treated as started. (b) Change of mind more than 7 days after the download link was sent (defects excepted). (c) Change of mind after download (including not having used the data). (d) After a software licence has been issued and activated.
4. Individual Enterprise / Institutional Contracts (B2G PoC · Custom Generation)
B2G PoC and custom-generation datasets under a separate contract follow that contract's refund clause. Where the contract is silent, Article 5 of the Terms applies: cancellation before delivery (before the download starts) and confirmed defects are refunded in full.
5. How to Request a Refund
Use the refund request form below or email sales@garangbiai.com with (1) the invoice reference (starting with AX) or order number, (2) the payment date and amount, and (3) the reason. Defect refunds and refunds after download require a certificate that the data and all copies have been deleted (signed by the representative or an authorised officer); we send the form in our reply. The refund equals the amount you actually paid, and if a tax invoice was issued it is cancelled in full by an amended tax invoice. We reply within 2 business days. Every refund is processed only after review and approval; submitting a request does not confirm a refund.
6. How Refunds Are Paid (Bank Transfer)
Payment is accepted only by bank-transfer invoice (Woori Bank, KRW or USD wire), and refunds are also made by bank transfer. ① Within 3-5 business days after approval, to the account you paid from (or an account you designate). International wires may take additional bank processing time. ② Refunds are made in the original payment currency. For refunds for the buyer’s own reasons, FX differences and international remittance fees are borne by the buyer; where the refund is due to GaRangBi (defect, duplicate or excess charge, delivery error, etc.), GaRangBi bears the remittance fees and FX differences. ③ Where an electronic tax invoice was issued to a Korean business, an amended tax invoice is issued for the refunded amount.
7. Card Orders (before 2026-09-18)
Card payments were discontinued on 18 September 2026; payment is now accepted by bank-transfer invoice. Refunds of earlier card orders are processed as cancellation of that payment.
8. B2G / Government Procurement Refund
Refund clauses in the contract with the procuring agency take precedence. Refunds after tax invoice issuance follow agency-specific standard procedures (e.g. Korea Public Procurement Service).
Refund Policy (Summary)
- Full refund within 7 days, before download — If it is within 7 days of receiving the download link and you have not started downloading, we refund in full.
- Refunds restricted after download — Once the download has started, refunds are restricted under Article 5 of the Terms and Article 17 of the Korean E-Commerce Act. Confirmed defects (file corruption / SHA-256 mismatch) or data that differs from the product description are replaced or refunded in full; a data-deletion certificate is required.
- Processed after review — All refunds are handled only after review and approval; an online request submission is not a guarantee of refund.
- How refunds are paid — Payments made by bank-transfer invoice are refunded by bank transfer. We do not accept card payments; card orders placed before 2026-09-18 are refunded by cancelling that payment.
- Orders and refunds:
- sales@garangbiai.com
- Personal data requests (access, deletion, etc.):
- privacy@garangbiai.com
Refund Request
Enter your order reference and email to submit a refund request. We review and notify you by email.
Refund policy
- Full refund within 7 days of receiving the download link, if you have not started downloading.
- Once the download has started, refunds are restricted under Article 5 of the Terms and E-Commerce Act §17 (confirmed defects are refunded in full).
- All refunds are processed only after review and approval; this submission is not a guarantee of refund.